Relational-reliability on the move: a review of a Busby and Iszatt-White paper while thinking about medication errors and health IT implementations

‘[o]rganizations transform, rather than solve, reliability problems’ [1][p77]. Busby and Iszatt-White [1] build on the theory of collective mindfulness in HROs [2] to propose a relational view of reliability that calls for a mindfulness approach to understanding reliability failures. Theirs is a study of a company delivering construction and management of highways, with a focus …